EZ-P™ Warranty Claim & Service Request | Clarion Care
Clarion Care, LLC · clarion-care.com
FDA-Registered Class I Medical Device

EZ-P™ Warranty Claim & Service Request

Experiencing an issue with your EZ-P™? Complete this form and our Care Team will respond within 1 business day with evaluation instructions.

30-Day Promise — Full refund available within 30 days of purchase.  |  24-Month Limited Warranty — The EZ-P™ is a personal hygiene medical device. Warranty coverage applies to defects in materials and workmanship for 24 months from the original purchase date and is non-transferable. No return shipment is required. Keep your product — claims are evaluated remotely based on your description and photos.

Warranty Claim Received

Thank you for reaching out. Our Care Team will respond within 1 business day at the email address you provided with evaluation instructions and next steps. No return shipment is required — keep your product while we evaluate your claim.

Questions in the meantime? Call 1-888-287-8540 or email info@clarion-care.com

1
Customer & Order Information
Used to verify warranty eligibility and initiate your service request. Warranty applies only to the original purchaser with valid proof of purchase.
Found in your order confirmation email or packing slip.
2
Product Information
Required for FDA device tracking and complaint file records under 21 CFR Part 820.
US Patent 12,011,402 B2 · FDA Reg. No. 3030976037 · Device Listing D535314
Found on the product label on the underside of the cushion.
Found on the product label alongside the SKU. Required for warranty claims — please check the underside of your cushion.
Enter 0 if never used.
3
Nature of the Issue
Select the category that best describes your issue. Warranty covers defects in materials and workmanship — not normal wear, misuse, or non-EZ-P™ compatible components.
Which component(s) are involved? (Select all that apply)
4
Issue Description
The more detail you provide, the faster we can evaluate your claim. Photos of the defect are required — after submitting this form, email photos to info@clarion-care.com with your Order Number in the subject line.
5
Safety & Adverse Event Screening
Required for all FDA-registered medical device service requests under 21 CFR Part 820.198.
Adverse Event — Additional Information Required
⚠️ A member of our Quality & Compliance team will contact you within 1 business day. This does not delay your warranty service request.
6
Clinical & User Context
Helps us improve our OT/PT referral program and clinical support materials. Fully optional.
Helps us follow up on clinical compatibility and improve therapist education resources.
7
Requested Service
Full refunds are available within 30 days of purchase under our 30-Day Promise. After 30 days, our 24-Month Limited Warranty applies — Clarion Care will repair, replace the defective component, or replace the product with the same or comparable model.
Please retain your FSA/HSA receipt for your records.
8
Feedback & Product Improvement
Crystal and Wesley read every submission. Your input directly shapes the next generation of the EZ-P™.

There was a problem submitting your request. Please try again or contact us directly at info@clarion-care.com or 1-888-287-8540.

🔒 Encrypted & secure — your information is never sold or shared
Expect a response within 1 business day at the email address provided
Questions? Call 1-888-287-8540 or email info@clarion-care.com