Refund, Return & Warranty Policy

At Clarion Care, we stand behind the EZ-P™ Bladder Management System and want you to feel confident in your purchase. EZ-P™ is backed by our 30-Day Money-Back Guarantee and our 24-Month Limited Warranty.

30-Day Money-Back Guarantee

We want you to have confidence when trying EZ-P™. If you are not satisfied with your EZ-P™ Bladder Management System, you may contact Clarion Care within 30 days of receiving your order to request a refund under our 30-Day Money-Back Guarantee.

To request a refund, contact us at info@clarion-care.com and provide your order information and proof of purchase. We may also ask for information about your experience with the product so that our team can assist with setup, positioning, fit, or other product-use questions.

You do not need to return the EZ-P™ system to Clarion Care to receive an approved refund under our 30-Day Money-Back Guarantee.

Approved refunds will be issued to the original payment method. Please allow up to 10 business days after the refund is processed for it to appear on your account. Processing times may vary depending on your bank, credit card company, or payment provider.

EZ-P™ Is Non-Returnable

Because EZ-P™ is a personal-hygiene medical device intended for bladder management, we cannot accept returned EZ-P™ systems once they have been delivered.

For health, hygiene, and safety reasons, EZ-P™ products cannot be returned, restocked, or resold.

Accordingly:

• All EZ-P™ product sales are final with respect to physical returns.
• Clarion Care does not issue Return Merchandise Authorizations (RMAs) for EZ-P™ systems.
• Customers should not ship an EZ-P™ system back to Clarion Care.
• The inability to physically return the product does not affect your eligibility for our 30-Day Money-Back Guarantee or applicable warranty coverage.

Please contact us before taking any action regarding a product concern.

24-Month Limited Warranty

The EZ-P™ Bladder Management System is covered by a 24-Month Limited Warranty beginning on the original date of purchase.

Clarion Care warrants the EZ-P™ cushion assembly—including the structural core, comfort layer, integrated silicone funnel, internal sealed drainage pathway, and sewn cover as originally supplied—against defects in materials and workmanship under normal use, as described in the Instructions for Use (IFU).

The warranty applies only to the original purchaser with valid proof of purchase and is not transferable.

If a covered defect occurs during the warranty period, Clarion Care may, at its option:

Repair the defective component, replace the defective component, or replace the product with the same or a comparable model.

Because EZ-P™ is a personal-hygiene medical device, warranty service does not involve returning the used EZ-P™ system for resale or restocking.

Replacement products or components provided under warranty are covered for the remainder of the original 24-month warranty period.

What the Warranty Does Not Cover

The warranty does not cover:

• Consumable or wear components, including collection bags, privacy bags, external tubing, connectors, straps, or other items intended for periodic replacement.
• Normal wear and tear, including gradual compression of cushion layers, fabric wear, fading, or cosmetic discoloration that does not affect function.
• Damage caused by failure to follow the Instructions for Use, including cleaning with bleach, alcohol, solvents, abrasives, machine drying the cover, or improper storage.
• Damage caused by misuse, abuse, accidents, punctures, cuts, burns, pet damage, exposure to sharp objects, or open flame.
• Damage resulting from use with non-EZ-P™ compatible tubing, bags, or other components not supplied or approved by Clarion Care.
• Products that have been modified, disassembled, or repaired by anyone other than Clarion Care.
• Use outside the intended use, sizing, or user-weight guidance provided in the IFU and fit guide.
• Products purchased from unauthorized resellers or products whose serial number has been removed, altered, or defaced.
• Incidental costs such as shipping to Clarion Care unless otherwise specifically authorized.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If your product arrives damaged, defective, incomplete, or you receive the wrong item, contact us as soon as possible at info@clarion-care.com.

Please include your:

• Order number or proof of purchase
• Product model or serial number, when applicable
• Description of the issue
• Photos or other information that may help us evaluate the concern

We will review the issue and determine the appropriate resolution.

Do not ship the EZ-P™ system back to Clarion Care.

Exchanges

Because EZ-P™ is a personal-hygiene medical device, we do not offer traditional product returns or exchanges.

If you believe you received the incorrect size, configuration, or product, please contact us at info@clarion-care.com so we can review your situation and determine what options may be available.

Consumable and Accessory Products

Certain consumable, hygiene-related, custom, or opened accessories may also be non-returnable for health and safety reasons.

If you have a concern involving a collection bag, tubing, accessory, or other EZ-P™-related product, please contact Clarion Care before attempting to return or dispose of the item.

International and European Union Customers

Consumer protection and cancellation rights vary by country and jurisdiction. Nothing in this policy is intended to limit any rights that cannot legally be excluded or restricted.

For products subject to European Union or other applicable consumer-protection laws, statutory cancellation or return rights may be subject to exceptions for sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed, as permitted by applicable law.

Where local law provides consumers with rights that exceed this policy, the applicable legal requirements will control.

Refund Processing

Once a refund under our 30-Day Money-Back Guarantee or another approved claim has been authorized, Clarion Care will issue the refund to the original payment method.

Please allow up to 10 business days for the refund to appear after it has been processed. Your financial institution may require additional processing time.

If more than 15 business days have passed since Clarion Care confirmed that your refund was processed, please contact us at info@clarion-care.com.

Contact Us

For questions regarding our 30-Day Money-Back Guarantee, 24-Month Limited Warranty, damaged products, or other order concerns, please contact:

Clarion Care, LLC
Email: info@clarion-care.com
Phone: 1-888-287-8540